bdjele Privacy Policy

bdjele operates the online casino and sports betting platform accessible at bdjele.app, serving players in Bangladesh. For the purposes of this Policy, bdjele is the data controller responsible for the personal data described herein.

If you have any questions about this Policy or about how your personal data is handled, you may contact the bdjele Data & Privacy team by email at [email protected]. Please include "Privacy Enquiry" in the subject line of your message.

bdjele processes your personal data on the following legal bases:

• Contractual necessity: Processing your name, contact details, and payment information is necessary to create and manage your Account and to fulfil our contractual obligations to you, including processing deposits and withdrawals.
• Legal obligation: We are required by applicable law to verify player identities (KYC), monitor for suspicious financial activity (AML), and retain certain transaction records for a defined period.
• Legitimate interests: We process technical data such as IP address, device fingerprint, and session logs to protect the security of the platform, detect and prevent fraud, and improve our services.
• Consent: Where you have given us explicit consent — for example, to receive promotional emails or SMS messages — we will process your contact data for that marketing purpose. You may withdraw this consent at any time by contacting [email protected] or updating your Account notification preferences.

bdjele collects personal data through the following channels:

• Registration: When you create a bdjele Account, you provide your name, date of birth, residential address, mobile number, and email address directly to us.
• Identity verification: When requested, you submit a copy of your National Identity Card (NID), passport, or birth certificate, along with supporting address documentation.
• Transactions: Each deposit and withdrawal you initiate generates a transaction record that includes the amount, timestamp, payment method reference, and status.
• Platform usage: We automatically collect technical data including your IP address, browser type, operating system, device model, pages visited, game sessions, bet amounts, and session duration.
• Customer support: When you contact our support team via live chat or email, we retain a record of the conversation for quality assurance, compliance, and dispute resolution purposes.
• Cookies and similar technologies: We use essential cookies to maintain session security and authentication. We do not use third-party advertising or tracking cookies.

The personal data bdjele collects is used exclusively for the following purposes:

• Creating, maintaining, and securing your bdjele Account.
• Verifying your identity and confirming that you meet the minimum age requirement of 21 years.
• Processing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.
• Detecting, investigating, and preventing fraudulent activity, unauthorised Account access, money laundering, and other prohibited conduct as defined in the bdjele Terms & Conditions.
• Monitoring game activity and betting patterns to support responsible gaming commitments, including identifying Players who may be exhibiting signs of problem gambling.
• Responding to customer support enquiries, resolving disputes, and handling complaints.
• Sending transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — that are necessary for the operation of your Account.
• Sending promotional communications (bonuses, offers, seasonal promotions) where you have provided explicit consent and have not subsequently withdrawn it.
• Improving the bdjele platform through aggregated, anonymised analysis of usage patterns. Individual Players are never identified in this analysis.
• Complying with applicable legal, regulatory, and anti-money-laundering obligations.

bdjele does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited and necessary circumstances:

• Payment processors: Your transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard solely to process the financial transaction you have initiated. These providers operate under their own privacy policies and data protection obligations.
• Game providers: A unique, anonymised player identifier is shared with our game provider partners — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver game content and to enable game session and result logging for dispute resolution purposes. Your real name, mobile number, and full account details are never shared with game providers.
• Identity verification services: Where necessary to complete KYC verification, identity document data may be processed by a certified third-party identity verification provider operating under a strict data processing agreement with bdjele.
• Legal and regulatory authorities: Where required by applicable law, we may be obliged to disclose personal data to government bodies, law enforcement agencies, or regulatory authorities. bdjele will notify the Player of any such disclosure where it is legally permissible to do so.
• Business transfers: In the event of a merger, acquisition, or sale of bdjele's business, your personal data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections as described in this Policy. We will notify affected Players prior to any such transfer.

bdjele retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention principles apply:

• Account data (name, contact details, identity documents) is retained for the duration of the Account relationship and for a minimum of five (5) years following Account closure to satisfy anti-money-laundering record-keeping obligations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Game session logs are retained for a minimum of two (2) years from the date of the session and may be retained longer where a dispute is open or pending.
• Customer support correspondence is retained for two (2) years from the date of the last interaction in the relevant support thread.
• Technical logs (IP address, session data, device data) are retained for up to twelve (12) months unless a fraud or security investigation requires extended retention.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.

bdjele takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction:

• All pages and data transmissions on bdjele.app are protected by 256-bit SSL/TLS encryption. No data is transmitted over the platform in plain text.
• Passwords are stored as salted cryptographic hashes using an industry-standard algorithm. bdjele cannot retrieve your password in plain text, and no bdjele employee will ever ask you for your password.
• Access to personal data within the bdjele team is controlled on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific role, and all access is logged.
• Payment credentials — including bKash PINs, Nagad PINs, and full card numbers — are processed exclusively via the APIs of the respective payment providers and are never stored on bdjele's infrastructure.
• Our systems are subject to regular internal security reviews. Any identified vulnerability is remediated on a priority basis.
• In the event of a confirmed personal data breach that is likely to result in risk to your rights and freedoms, bdjele will notify affected Players without undue delay and will take immediate steps to contain the breach.

bdjele uses a limited set of cookies that are strictly necessary for the secure operation of the platform. These include:

• Session cookies: Used to maintain your authenticated login session. These cookies expire when you close your browser or log out of your Account.
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF tokens that protect form submissions from cross-site request forgery attacks.
• Preference cookies: Used to store your language and notification preferences within the bdjele platform.

bdjele does not use third-party advertising cookies, cross-site tracking cookies, or any cookie that shares your browsing behaviour with external parties for marketing profiling purposes. You may configure your browser to block or delete cookies, but doing so may impair the functionality of certain features of the bdjele platform, including login.

As a bdjele Player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request", including your Account username and a clear description of your request.

• Right of access: You may request a copy of all personal data bdjele holds about you. We will provide this within 30 days of receipt of your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where it has been unlawfully processed. Please note that we may be required to retain certain data for legal and regulatory compliance purposes even after an erasure request.
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data while we verify it.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
• Right to object: You may object to processing based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

The bdjele platform is strictly for adults aged 21 and above. bdjele does not knowingly collect or process personal data belonging to any individual under the age of 21. If you are a parent or guardian and believe that a minor has registered a bdjele Account or submitted personal data to us without your consent, please contact us immediately at [email protected].

Upon receiving a verified report of underage registration, bdjele will immediately close the Account, delete all associated personal data within 30 days, and reverse any transactions to the extent technically possible.

bdjele's primary servers and data infrastructure are located in secure data centres. Some of our third-party service providers — including game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming — are based outside Bangladesh and process data in jurisdictions with differing data protection frameworks.

Where personal data is transferred to such providers, bdjele requires that the transfer is governed by a data processing agreement that includes appropriate safeguards for the protection of your data, consistent with the standards described in this Policy. No transfer of personal data to a third-party provider is made without a binding contractual data protection obligation being in place.

As part of bdjele's responsible gaming commitment, we monitor player activity data — including deposit frequency, bet amounts, session length, and game variety — to identify patterns that may indicate problem gambling behaviour. This monitoring is carried out in our players' best interests and is a core component of our player welfare programme.

Where such patterns are identified, a member of the bdjele responsible gaming team may reach out to the Player directly using their registered contact details to offer support, information, and access to tools such as deposit limits or self-exclusion. This outreach is a legitimate and necessary use of personal data under our duty of care to Players. For more information about the responsible gaming tools available to you, please visit the Responsible Gaming page.

bdjele reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify active Players via in-platform notification and/or email to the registered email address at least 14 days before the changes take effect. The updated Policy will be posted on this page with a revised effective date.

Your continued use of the bdjele platform following the effective date of any updated Policy constitutes acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and close your Account before the effective date.

If you have any questions, concerns, or complaints about this Privacy Policy or about how bdjele handles your personal data, please contact us in the first instance by em ail at [email protected] with the subject line "Privacy Complaint". We aim to acknowledge all privacy-related complaints within 2 business days and to provide a substantive response within 14 business days of receipt.

If you are not satisfied with our response to your complaint, you may escalate the matter to the appropriate data protection authority in your jurisdiction. bdjele is committed to working constructively with all relevant authorities to resolve any complaint fairly and promptly.